Terms of use and refund policy
Last updated 13 October 2026
These terms are the agreement between you and Avrelle ("we", "us") when you use this website, avrelle.online. By using it, you agree to them. Please read them, especially the parts about what the service is and isn't, payments and refunds.
1. What the service is
Avrelle uses AI to look at a photo of your face, write a report with styling and grooming suggestions, and create simulated preview images of how you might look with those changes. Everything it produces is generated by AI. It can be wrong, it reflects general ideas about appearance rather than facts about you, and real results depend on your hair, skin, lighting and the people who do the work.
- It isn't medical advice. Nothing on the site is medical, dermatological or psychological advice. Talk to a qualified professional before starting any treatment, product or diet.
- Procedure previews are simulations. If you choose the procedures view, the images are not a prediction of a medical result. Only a board-certified practitioner can tell you what's possible and safe for you.
- Scores are opinions. Any scores, including hairstyle ratings and blunt-mode estimates, are rough AI opinions that change with the photo, lighting and angle. They say nothing about your worth.
2. Who can use it
You must be 18 or over. Only upload a photo of yourself, or of another adult who has agreed to it. You must have the right to use the photo you upload.
3. Using it fairly
You agree not to:
- upload a photo of anyone under 18, or of anyone without their permission;
- upload nude or sexual images, or images that are hateful, violent or illegal;
- use the previews to impersonate, deceive, harass or embarrass anyone;
- try to get around payment or usage limits, overload the site, or copy it with automated tools.
We may block access for anyone who breaks these rules.
4. Your photo and your results
You keep all rights to your photo. You give us permission to send it to our service providers only to create your report and previews, as explained in our privacy policy. We don't keep it. Your report and preview images are yours to save and use for personal purposes. Because we don't store results, please save or print anything you want to keep before you leave or tap “Start over”.
5. Free reports
The written report is free. To keep the site running for everyone, we may limit how many free reports one person can get each day.
6. Paying for a makeover
- Unlocking the makeover for one photo is a one-off payment, currently $14.99 USD. The price is always shown before you pay, and we may change it for future purchases. Local taxes may be added at checkout.
- A makeover covers the preview images for the photo you uploaded: your hairstyles, hair colours, single changes, full makeover, statement look and face map. It includes up to 40 preview images over 24 hours from payment, which is more than a normal run needs. Starting over with a new photo needs a new payment.
- Payments are processed securely by Stripe. For some purchases Stripe acts as the seller of record (the reseller of the service to you), and its own terms for that purchase also apply. Your receipt shows who the seller is.
- Your previews start being made as soon as your payment goes through. By paying, you ask us to start straight away, and you understand that once the previews have been made, any legal right to cancel for a change of mind ends. This doesn't affect our refund policy below.
7. Refund policy
We want you to be happy with what you paid for.
- Something went wrong: if your previews didn't load, failed to generate, or there was a technical problem on our side, contact us within 14 days of paying and we'll refund you in full.
- Charged twice by mistake: we'll refund the extra payment.
- Changed your mind: because the previews are made for you straight after payment and cost us to produce, we don't usually refund a makeover that worked. If you're unhappy for another reason, tell us anyway. We look at every request.
To ask for a refund, contact us at larryttapia@gmail.com with the email address you paid with and the date of the payment. Refunds go back to the card you paid with and usually take 5 to 10 business days to appear. None of this limits any rights you have under the consumer laws where you live.
8. Changes and availability
We're constantly improving the site, so features, AI models and results may change. We try to keep it running smoothly, but we can't promise it will always be available or error-free.
9. Disclaimers and liability
The service is provided “as is”. To the extent the law allows, we don't give any promises about the accuracy of the reports or previews, or that any change will give you a particular result, and we aren't responsible for decisions you make based on them. To the extent the law allows, our total liability to you for anything relating to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes liability that can't be excluded by law.
10. Governing law
These terms are governed by the laws of the State of California, United States, without regard to its conflict of law rules. Any dispute will be handled by the state or federal courts located in California, unless the law where you live gives you the right to bring it in your local courts. If you live outside the United States, you also keep any protections that the consumer laws of your country give you.
California residents can reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
11. Changes to these terms
We may update these terms. The date at the top shows when they last changed. The terms in place when you make a purchase apply to that purchase.
12. Contact
Questions about these terms? Contact us at larryttapia@gmail.com.